What is EMS?
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EMS is an international postal Express Mail Service, for documents and merchandise, offered by postal operators of the Universal Postal Union (UPU).
The UPU is an inter-governmental organization and the primary forum for cooperation between governments, Posts and other stakeholders of the worldwide postal sector. It works to maintain the universal network, establish the rules for international mail exchanges among its 191 members and improves the quality of service for customers.
The EMS Cooperative was created in 1998 within the framework of the UPU. Its main objective is to promote cooperation between members to allow them to provide customers with a high quality, competitive EMS service worldwide.
For answers to general EMS queries, EMS customers should use the customer section to find the appropriate EMS Customer Service Department contact.
News
Force majeure
A single form to report all force majeure has been introduced by the International Bureau. The new form can be found: force majeure
EMS traffic 2011
All EMS operators are requested to provide details about their 2011 EMS traffic by completing a short questionnaire: traffic questionnaire
2011 call centre of the year - results
Members have voted for the best EMS call centres of 2011. Congratulations to: the United States of America (large group); Switzerland (medium) and Senegal (small group).
Welcome to new members - Bahrain and the Seychelles
Congratulations to Bahrain and the Seychelles who have both recently joined the EMS Cooperative > 172 Cooperative members